Return and Refund Policy

Bright Core Outdoor Living is owned and operated by Bright Core LLC.

This Return and Refund Policy is issued by Bright Core LLC, the operator of Bright Core Outdoor Living.

Effective Date: August 18, 2026

1. Overview

At Bright Core Outdoor Living, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through brightcoreoutdoorliving.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items)

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9am to 5pm PST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. For defective, damaged, or incorrect items, we cover the cost of the return at no charge to you.

5. Return Shipping and Fees

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we cover return shipping at no cost to you. Please ship approved returns within 7 days of approval.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.

For defective, damaged, or incorrect items, contact us first so we can arrange the return at no cost to you.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 14 days after we receive and inspect the return
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Bright Core Outdoor Living, you agree to this Return and Refund Policy.

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Best Redwood — Supplier-Specific Returns & Cancellations

The following terms apply specifically to products manufactured by Best Redwood and take precedence over our standard return and cancellation terms for those products, subject to applicable law.

Returns

Best Redwood products are made to order. Returns for change of mind or buyer's remorse are not accepted. Customized products are non-returnable.

Any return approved for credit is subject to a 30% restocking fee. Return shipping responsibility depends on the reason for the return and the approved resolution.

Shipping Damage

Please inspect your order immediately upon delivery. Report any shipping damage to Bright Core Outdoor Living and the carrier as soon as it is discovered, providing clear photographs and supporting documentation.

Requests for replacement parts related to delivery damage should be reported within 3 days of receipt.

Carrier claims must be reviewed before a final resolution is determined. Replacement shipments are not automatically provided at no charge while a claim is pending. Bright Core Outdoor Living will coordinate with Best Redwood on your behalf.

Warranty Claims

Best Redwood provides a limited warranty of up to five years against normal outdoor weather damage, subject to proper maintenance and applicable warranty conditions.

Approved claims may include replacement parts following evaluation. Freight responsibility for warranty replacements is determined on a case-by-case basis.

Order Cancellations

Cancellation requests must be submitted within 24 hours of order placement and are subject to the following fees:

  • Non-custom orders: 15% cancellation fee

  • Custom orders: 30% cancellation fee

Cancellations are not accepted after the initial 24-hour period.

Questions Before Ordering

Please contact Bright Core Outdoor Living before placing your order if you have questions about product specifications, dimensions, customization, or installation requirements.

These supplier-specific terms are subject to applicable consumer protection laws and do not limit rights that cannot legally be excluded.

 

Bright Core Outdoor Living
support@brightcoreoutdoorliving.com
213-410-1989
Bright Core Outdoor Living operates as an online-only business and does not have a physical retail location open to customers.