How Can We Help Today?
Owned and operated by Bright Core Outdoor Living, our team is ready to help with any question about your outdoor space.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that tracking number to monitor your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on eligibility, condition requirements, and how to initiate a return.
Can I exchange an item for a different model or size?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the product you prefer. Our team can walk you through the steps if needed.
How do I choose the right pergola for my space?
Consider the dimensions of your patio or deck, the amount of shade coverage you want, and any mounting requirements. Feel free to contact us with your space details and we can help narrow down the best fit.
What materials are your outdoor kitchens made from?
Our outdoor kitchens feature weather-resistant materials designed to hold up in various climates. Each product listing includes specific material and construction details so you can find the right match for your backyard.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
We aim to answer every inquiry within one business day so your project keeps moving forward.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
30-Day Returns
If something is not the right fit for your space, our return process makes it simple to start a return.
